It's impossible to reopen one of the previous chats or start a new chat with a Viber user if another active chat exists. The only difference in managing your Viber chats is that you can have just one active chat with a Viber user at a time, the most recent one. You can easily differentiate Viber chats from the others as we mark them with the Viber icon.įor your convenience, we also created a separate Viber inbox where you can find all of your Viber conversations.
You can assign them to your team manually or automatically, snooze and change status, send files and knowledge base articles, etc. Communities on Viber bring people together Take part in a conversation on any topic you’re passionate about.
Paste the API token and click ' Connect Bot ':Ĭongrats! Your existing Viber bot has been successfully connected to the HelpCrunch account!Īll Viber chats land in your Inbox in the same way as regular chats. In your HelpCrunch account, go to Settings → Channels → Viber and click either ' Add Viber Bot' or ' Connect Viber':ĥ. Scroll down the page with the bot's settings, find and copy the API token:Ĥ. Select the bot you want to connect to HelpCrunch by clicking the proper bot's avatar:ģ. First, navigate to and sign in with a phone number connected to your Viber account:Ģ. Note that once you connect a Viber bot to HelpCrunch, it will no longer be available for other apps or services where this bot is already connected.
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